Free NHS prescription delivery allows medication dispensed from an NHS prescription to be sent to you without a separate delivery fee from the pharmacy. To use Letter Box Pharmacy for future electronic prescriptions, you first choose, or nominate, the pharmacy.
What does free NHS prescription delivery mean?
On Post My Prescription, free delivery means Letter Box Pharmacy does not add a delivery charge when it dispatches medication from an NHS prescription. The pharmacy is listed at 4 Brick Lane, London E1 6RF, with Pharmacy GPhC Number 9012230.
Delivery charges and NHS prescription charges are different. Normal NHS prescription charging and exemption rules still apply where relevant. The NHS provides separate guidance about prescription charges and who may qualify for free prescriptions.
Free delivery is not the same as a free prescription.
It describes the pharmacy's delivery service. Any NHS prescription charge or exemption is handled under the usual NHS rules.
How does prescription delivery work?
- You choose Letter Box Pharmacy as your nominated pharmacy.
- You request medication through the usual route provided by your GP surgery.
- Your prescriber reviews the request and, if approved, issues an electronic prescription.
- The nominated pharmacy receives the prescription, dispenses it and arranges delivery.
The NHS Electronic Prescription Service is the system that allows a prescriber to send a prescription electronically to the dispenser chosen by the patient. Delivery happens later, after the pharmacy has received and dispensed the prescription.
Does nomination order my medicine?
No. Nominating a pharmacy records where eligible electronic prescriptions should be sent. It does not create a prescription, approve a repeat request or replace the way your GP surgery asks you to order medication.
If you need a repeat item, follow your GP surgery's normal ordering process. Our guide to ordering a repeat prescription online explains how that step fits with nomination.
Can I change to a delivery pharmacy?
Patients control their pharmacy nomination and can ask for it to be changed. NHS guidance notes that an outstanding prescription requested before a change may still reach the pharmacy that was selected at the time. Check where an existing prescription was sent before relying on a new nomination.
For the practical options, read how to change your nominated pharmacy.
When can I track the delivery?
Royal Mail tracking applies only after medication has been dispensed, packaged and dispatched. A prescription being approved or received by the pharmacy is not the same as a parcel entering the delivery network.
Once you have a Royal Mail reference for a dispatched item, use the carrier's tracking page. Our prescription delivery tracking guide explains the stages.
What if I need medicine urgently?
Do not rely on a new nomination or postal delivery for urgent medication. Contact your pharmacy or GP surgery. If you have completely run out of prescribed medicine and need help urgently, follow the NHS guidance for emergency prescriptions or contact NHS 111.